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Helping Health Care Workers Avoid Burnout

PhotoAlto/Michele Constantini/Getty Images To make progress against knotty problems, break them down — dissect the causes and analyze their impact on different groups. That analysis inevitably leads away from dubious “magic bullet” solutions and toward multiple, targeted interventions that ar...

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Stop Complaining About Your Colleagues Behind Their Backs

ICHIRO/Getty Images In my coaching work with leaders and teams, I often ask my clients whether they engage in workplace gossip. More often than not, they respond, “of course not!” with a look on their faces that indicates that they are insulted to have been asked such a question. But when I ask...

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Startups Are More Vulnerable to Fraud. Here’s Why.

Billy Currie Photography/Getty Images In the wake of the Theranos scandal, some commentators have asked whether entrepreneurial companies are particularly inclined to deception and downright fraud. Startups are often focused on disrupting existing markets, occasionally bending the rules while doing...

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How Netflix Expanded to 190 Countries in 7 Years

Fernando Trabanco Fotografía/Getty Images Netflix’s global growth is a big factor in the company’s success. By 2017 it was operating in over 190 countries, and today close to 73 million of its some 130 million subscribers are outside the U.S. In the second quarter of 2018, its international st...

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Help Your Team Understand What Data Is and Isn’t Good For

John Lund/Getty Images Leaders today increasingly turn to big data and advanced analytics in hopes of solving their most pressing problems, whether it’s a drop-off of repeat customers, a shift in consumption patterns, or an attempt to reach new markets. The prevailing thought is that more data is...

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Why You Should Create Multi-Step Forms and How They Can Increase Conversions

One time I tried signing up for a spin class at a new studio. I went to the studio’s website to complete their multi-step sign up form, but by the time I got to part three of of the form, I got an error message that wouldn’t let me complete my registration. The error message didn’t explain wh...

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How Peer Coaching Can Make Work Less Lonely

Jonathan Daniel/Getty Images A near-constant stream of business and scientific news reminds us that 50% of Americans are lonely. Former Surgeon General Vivek Murthy’s powerful HBR article notes that half of CEOs suffer from loneliness. In addition to its personal toll, there is also an economic c...

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How Netflix Expanded to 190 Countries in 8 Years

Fernando Trabanco Fotografía/Getty Images Netflix’s global growth is a big factor in the company’s success. It operates in over 190 countries, and close to 73 million of its some 130 million subscribers are outside the U.S. In the second quarter of 2018, its international streaming revenues ex...

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Why You Should Create Multi-Step Forms and How They Can Increase Conversions

One time I tried signing up for a spin class at a new studio. I went to the studio’s website to complete their multi-step sign up form, but by the time I got to part three of of the form, I got an error message that wouldn’t let me complete my registration. The error message didn’t explain wh...

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A Professional Yet Kind Rejection Letter Template

It's never easy telling a candidate they didn't get the job after hours of preparation and interviews. Oftentimes, the awkwardness leads to generic emails, like "We have chosen not to move forward with your application at this time." You might feel like there's simply no ...

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